> For the complete documentation index, see [llms.txt](https://developer.rategain.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://developer.rategain.com/ultradirect/error-codes...md). # Error Codes.. | **Error Code** | **Error Code Description** | | ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------ | | ACC16 | AUTOMATIC GUARANTEE TO A CREDIT CARD | | ACT07 | ACTION CODE IS INVALID | | ACT09 | ACTION CODE IS REQUIRED | | ACT23 | BOOKING CANNOT BE MODIFIED | | ACT24 | HOTEL POLICY CONFLICT WITH CANCELLATION | | ACT25 | RESTRICTION ON CANCEL/MODIFY, PLEASE CONTACT HOTEL | | AD107 |

ADDRESS INVALID, PLEASE CORRECT
(includes FORMAT error)

| | AD109 | ADDRESS REQUIRED, PLEASE CORRECT | | AD113 | ADDRESS CANNOT BE DELETED | | ADS07 | ALTERNATE DISTRIBUTION SYSTEM ID INVALID | | AKN01 | ACKNOWLEDGEMENT NUMBER EXCEEDS LIMIT | | AKN07 |

ACKNOWLEDGEMENT NUMBER INVALID, PLEASE CORRECT
The acknowledgement number must satisfy constraints established between the GRP and RateGain.

| | AMC41 | AMENITY CODE NOT ON FILE | | APC07 | ATTENDEE PASSWORD CODE INVALID FOR THIS ATTENDEE, PLEASE CORRECT | | APC09 | ATTENDEE PASSWORD CODE REQUIRED FOR THIS ATTENDEE, PLEASE CORRECT | | ARM11 | ALTERNATE ROOM TYPE WAS BOOKED | | ARS07 |

REQUIRES MANUAL PROCESSING, ET TO SEND VIA TTY
ARS07=Airline Code is invalid

| | ARS27 | INCORRECT DESTINATION CODE | | BCU07 | EXTRA BED CURRENCY CODE INVALID, PLEASE CORRECT | | BKP19 | BOOKING WAS PREVIOUSLY CANCELLED | | BKR19 | BOOKING WAS PREVIOUSLY CANCELLED | | BKS06 | ARC/IATA NUMBER NOT FOUND, PLEASE CORRECT | | BKS07 | ARC/IATA NUMBER INVALID, PLEASE CORRECT | | BKS09 | ARC/IATA NUMBER REQUIRED, PLEASE CORRECT | | BKS23 | ARC/IATA NUMBER CANNOT BE MODIFIED | | BKS41 | ARC/IATA NUMBER NOT ON FILE AT THIS HOTEL CHAIN | | BKS49 | COMPLETE ADDRESS NOT ON OUR FILE | | CCN04 | CORPORATE ID NOT NUMERIC, PLEASE CORRECT | | CCN06 | CORPORATE PROGRAM NOT FOUND, PLEASE CORRECT | | CCN07 |

CORPORATE ID INVALID, PLEASE CORRECT
(includes FORMAT error)

| | CCN09 | CORPORATE ID REQUIRED, PLEASE CORRECT | | CCN23 | CORPORATE ID CANNOT BE MODIFIED | | CCN31 | CORPORATE ID NOT ACCEPTED FOR GUARANTEE | | CCN41 | CORPORATE ID NOT ON FILE | | CHN07 | CHAIN ID INVALID, PLEASE CORRECT | | CHN23 | CHAIN ID CANNOT BE MODIFIED | | CHN37 | CHAIN REQUIRES CANCEL/REBOOK | | CNF06 | CONFIRMATION NUMBER NOT FOUND, PLEASE CORRECT | | CNF07 | CONFIRMATION NUMBER INVALID, PLEASE CORRECT | | CNF09 | CONFIRMATION NUMBER REQUIRED, PLEASE CORRECT | | CNF15 | NO ACTIVE RESERVATION WITH CONFIRMATION NUMBER | | CNF23 | CONFIRMATION NUMBER CANNOT BE MODIFIED | | CNR09 | CANCEL-REBOOK REQUIRED | | CON06 | GROUP CODE NOT FOUND, PLEASE CORRECT | | COR09 | COR BOOKINGS MUST BE GUARANTEED | | CUA06 | FREQUENT GUEST NUMBER NOT FOUND, PLEASE CORRECT | | CUA07 | FREQUENT GUEST NUMBER INVALID, PLEASE CORRECT(includes FORMAT error) | | CUA09 | FREQUENT GUEST NUMBER REQUIRED, PLEASE CORRECT | | CUA23 | FREQUENT GUEST NUMBER CANNOT BE MODIFIED | | CUA27 | FREQUENT GUEST NUMBER NOT PROCESSED | | CUA41 | FREQUENT GUEST NUMBER NOT ON FILE | |

CUA50
CUA53

| FREQUENT GUEST MUST BOOK CORP RATE | | CUR07 | CURRENCY CODE INVALID, PLEASE CORRECT | | CUR13 | CURRENCY CODE CANNOT BE DELETED | | CVV09 | CREDIT CARD VERIFICATION VALUE CODE REQUIRED, PLEASE CORRECT | | CXL19 | RESERVATION PREVIOUSLY CANCELLED | | CXL33 | CANCEL BEING HANDLED MANUALLY, WILL NOTIFY | | CXL43 | CANCELLATION CONFIRMED, PENALTIES APPLIED | | CXL44 | UNABLE TO CANCEL, ARRIVAL DATE HAS PASSED | | DBE60 | DATABASE ERROR ? CALL CUSTOMER SUPPORT | | DBE62 | CHAIN DATA NOT FOUND | | DBE64 | PROPERTY NOT FOUND | | DBS66 | REQUESTED DATA NOT FOUND | | DEP07 | DEPOSIT/GUARANTEE INVALID, PLEASE CORRECT | | DEP09 | DEPOSIT REQUIRED, PLEASE CORRECT | | DEP14 | CREDIT CARD/CORPORATE ID REQUIRED FOR DEPOSIT/GUAR | | DEP17 | DEPOSIT DEADLINE HAS PASSED | | DEP26 | FORM OF DEPOSIT NOT ACCEPTED, PLEASE CORRECT | | EAD01 | EMAIL ADDRESS INVALID, PLEASE CORRECT | | EBN01 | NUMBER OF EXTRA BEDS/CRIBS EXCEEDS LIMIT | | EBN07 | NUMBER OF EXTRA BEDS INVALID, PLEASE CORRECT | | EBN40 | EXTRA BEDS NOT SUPPORTED | | EBP27 | UNABLE TO PROCESS EXTRA BEDS | | EBR07 | EXTRA BED RATE INVALID, PLEASE CORRECT | | EDT07 | END DATE INVALID | | FID07 | INVALID FIELD ID | | FLN07 | INVALID FIELD LENGTH | | FMT07 | INVALID FORMAT | | GCN07 | CREDIT CARD NUMBER INVALID, PLEASE CORRECT | | GCN09 | CREDIT CARD NUMBER REQUIRED, PLEASE CORRECT | | GCN32 | ONLY ACCEPT GUARANTEE TO CREDIT CARD NUMBER | | GCN49 | ONLY ACCEPT DEPOSIT TO CREDIT CARD | | GCT26 | CREDIT CARD TYPE NOT ACCEPTED, PLEASE CORRECT | | GCT45 | CREDIT CARD TYPE NOT ACCEPTED FOR GUARANTEE | | GDA41 | ARC/IATA NUMBER NOT ON FILE | | GEO81 | MAP SERVICE INITIALIZATION ERROR /ERROR SETTING MAP POINT | | GSI25 | RESTRICTION ON SESSION CONTROL | | GST09 | GUEST ADDRESS REQUIRED IN /N FIELD | | GUA07 | GUARANTEE INVALID, PLEASE CORRECT | | GUA09 | GUARANTEE REQUIRED, PLEASE CORRECT | | GUA24 | HOTEL POLICY CONFLICT WITH GUARANTEE | | GUA29 | BOOKING CONFIRMED 4PM HOLD,GUARANTEE NOT ACCEPTED | | GUA30 | BOOKING CONFIRMED 6PM HOLD,GUARANTEE NOT ACCEPTED | | GUA34 | BOOKING CONFIRMED 4PM HOLD,GUARANTEE INVALID | | GUA35 | BOOKING CONFIRMED 6PM HOLD,GUARANTEE INVALID | | GUA37 | CREDIT CARD ONLY ACCEPTED FOR CHECK-IN DATE | | GUE07 | EXPIRATION DATE INVALID, PLEASE CORRECT | | GUE08 | CREDIT CARD EXPIRATION DATE INVALID FOR CHECK-IN DATE | | GUE09 | EXPIRATION DATE REQUIRED, PLEASE CORRECT | | GUEST07 | NUMBER OF PERSONS EXCEEDED BY EXTRA GUEST SEGMENT | | HRS07 | HOTEL CHAIN CODE IS INVALID | | HRS09 | HOTEL CHAIB CODE IS REQUIRED | | HRS81 | SYSTEM ERROR, UNABLE TO PROCESS | | HRT24 | HOTEL POLICY CONFLICT WITH HOLD TIME | | IND07 | IN DATE INVALID, PLEASE CORRECT | | IND10 | DATE NOT AVAILABLE | | IND12 | CTA RESTRICTION ON IN DATE | | IND13 | IN DATE CANNOT BE DELETED | | IND18 | IN DATE NOT IN INVENTORY | | IND35 | TOO CLOSE TO ARRIVAL DATE, ET TO SEND VIA TTY(Related to Bookings) | | IND37 | DATE CHANGE REQUIRES CANCEL/REBOOK | | IND42 | IN DATE INVALID FOR RATE PLAN | | INDOTD81 | AVAILABILITY CHECK UNSUCCESSFUL | | KEY41 | KEYWORD NOT ON FILE FOR THIS CHAIN/PROPERTY | | MAN48 | REQUIRES MANUAL PROCESSING, ET TO SEND VIA TTY | | MAN49 | HOLDING MORE THAN ONE RESERVATIONS UNDER GUEST NAME | | MAP46 | INVALID MAP ENGINE | | MNR07 | MINIMUM RATE INVALID | | MPL26 | MEAL PLAN NOT ACCEPTED, PLEASE CORRECT | | MRP53 | MANDATORY RATE PLAN IN EFFECT, CALL LOCAL RES OFFICE | | MSL07 | INVALID MESSAGE LENGTH | | MXR07 | MAXIMUM RATE INVALID | | NAD01 | NUMBER OF ADULTS EXCEEDS LIMIT | | NAD07 | NUMBER OF ADULTS INVALID, PLEASE CORRECT | | NAD09 | NUMBER OF ADULTS REQUIRED, PLEASE CORRECT | | NAD13 | NUMBER OF ADULTS CANNOT BE DELETED | | NAM06 | GUEST NAME NOT FOUND, PLEASE CORRECT | | NAM07 | GUEST NAME INVALID | | NAM08 | GUEST NAME FORMAT ERROR, PLEASE CORRECT | | NAM09 | GUEST NAME REQUIRED, PLEASE CORRECT | | NAM13 | GUEST NAME CANNOT BE DELETED | | NAM21 | HOLDING MORE THAN ONE RESERVATION UNDER GUEST NAME | | NAM23 | GUEST NAME CANNOT BE MODIFIED | | NAM51 | INVALID NAME FOR FREQUENT GUEST NUMBER | | NAR15 | NO ACTIVE RESERVATION | | NCH01 | NUMBER OF CHILDREN EXCEEDS LIMIT | | NCH07 | NUMBER OF CHILDREN INVALID, PLEASE CORRECT | | NNT01 | NUMBER OF NIGHTS EXCEEDS LIMIT | | NNT07 | NUMBER OF NIGHTS INVALID, PLEASE CORRECT | | NNT09 | OUT DATE OR NUMBER OF NIGHTS REQUIRED,PLEASE CORRECT | | NNT12 | CTA RESTRICTION ON NUMBER OF NIGHTS | | NNT13 | NUMBER OF NIGHTS CANNOT BE DELETED | | NNT20 | MLOS RESTRICTION ON NUMBER OF NIGHTS | | NPR07 | NUMBER OF PERSONS RATE INVALID, PLEASE CORRECT | | NPR01 | NUMBER OF PERSONS INVALID, PLEASE CORRECT | | NPR09 | NUMBER OF PERSONS RATE REQUIRED, PLEASE CORRECT | | NPR24 | HOTEL POLICY CONFLICT WITH NUMBER OF PERSONS RATE | | NRC07 | NEGOTIATED RATE ACCESS CODE INVALID | | NRM01 | NUMBER OF ROOMS EXCEEDS LIMIT | | NRM07 | NUMBER OF ROOMS INVALID, PLEASE CORRECT | | NRM13 | NUMBER OF ROOMS CANNOT BE DELETED | | NRM27 | INVALID, PLEASE BOOK ONE ROOM AT A TIME | | NRM36 | NUMBER OF ROOMS CANNOT BE INCREASED | | OTD07 | OUT DATE INVALID, PLEASE CORRECT | | OTD09 | OUT DATE OR NUMBER OF NIGHTS REQUIRED,PLEASE CORRECT | | OTD18 | OUT DATE NOT IN INVENTORY | | PCU07 | EXTRA PERSON CURRENCY INVALID, PLEASE CORRECT | | PHN07 | PHONE NUMBER INVALID, PLEASE CORRECT | | PHN13 | PHONE NUMBER CANNOT BE DELETED | | PID06 | PROPERTY NUMBER NOT FOUND, PLEASE CORRECT | | PID07 | PROPERTY INVALID | | PID09 | PROPERTY NUMBER REQUIRED, PLEASE CORRECT | | PID10 | PROPERTY NOT AVAILABLE | | PID13 | PROPERTY CANNOT BE DELETED | | PID23 | PROPERTY NUMBER CANNOT BE MODIFIED | | PID25 | PROPERTY RESTRICTED | | PID38 | PROPERTY NO LONGER MEMBER OF CHAIN | | PID64 | PROPERTY NOT FOUND | | PIR01 | NUMBER OF PERSONS IN ROOM EXCEEDS LIMIT | | RMR06 | RATE NOT FOUND, PLEASE CORRECT AND RETRY (includes Rate Invalid) | | RMR09 | RATE REQUIRED, PLEASE CORRECT | | RMR10 | RATE NOT AVAILABLE | | RMR13 | RATE CANNOT BE DELETED | | RMR27 | UNABLE TO PROCESS ROOM RATE | | RMR55 | RATE NOT AVAILABLE, CHECK \*WKD | | RPC07 | RATE PLAN CODE INVALID | | RPC10 | RATE PLAN NOT AVAILABLE | | RPC41 | RATE PLAN NOT ON FILE | | RQR01 | NUMBER OF NIGHTS EXCEEDS LIMIT FOR RATE PLAN | | RQR07 | RATE PLAN INVALID, PLEASE CORRECT | | RQR13 | RATE PLAN CANNOT BE DELETED | | RQR52 | RATE REQUIRES ADVANCE PURCHASE | | RRP40 | RATE RETURN/OVERRIDE NOT CURRENTLY SUPPORTED | | RTY06 | ROOM TYPE NOT FOUND, PLEASE CORRECT | | RTY07 | ROOM TYPE INVALID, PLEASE CORRECT | | RTY09 | ROOM TYPE REQUIRED, PLEASE CORRECT | | RTY10 | ROOM TYPE NOT AVAILABLE | | RTY13 | ROOM TYPE CANNOT BE DELETED | | RTY27 | UNABLE TO PROCESS BED TYPE GUARANTEE | | RTY53 | ROOM TYPE ON REQUEST. PLEASE USE STANDARD ACCESS | | SGA06 | NOT FOUND OR NO MATCH IN THE SYSTEM | | SMK07 | SMOKING PREFERENCE INVALID, PLEASE CORRECT | | SIN01 | SERVICE INFO. EXCEEDS LIMIT | | SIN07 | SERVICE INFO. INVALID, PLEASE CORRECT | | SIN27 | UNABLE TO PROCESS SERVICE INFO. | | SPR07 | SPECIAL REQUEST INVALID, PLEASE CORRECT | | SPR40 | SPECIAL REQUEST NOT CURRENTLY SUPPORTED | | SUB41 | SUBKEYWORD NOT ON FILE FOR THIS CHAIN/PROPERTY | | TNM07 | TOUR NUMBER INVALID, PLEASE CORRECT | | WCR46 |

MODIFY TO ADD /W IN SEGMENT. 0RCF SEGMENT TO RESEND 78
(Text sent to Sabre and Covia Only)

| | WCR47 | WRITTEN CONF WILL NOT BE SENT AS A RESULT OF /W | | WCR52 | NOT ENOUGH LEAD TIME TO PROCESS WRITTEN CONF. | | XML44 | REQUIRED XML ELEMENT MISSING | --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://developer.rategain.com/ultradirect/error-codes...md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.