Integration Process

This document outlines the end-to-end process for integrating a Demand Partner with RateGain and Hotel Suppliers. It includes all necessary steps, ownership, and milestones from commercial setup to full rollout.

---

🧾 Step 1: Commercial Arrangements

• A commercial agreement must be signed between the Demand Partner & RateGain.

• A separate commercial agreement is required between the Demand Partner & Hotel Supplier.

• Approval from RateGain’s commercial team is mandatory before initiating integration.

---

📞 Step 2: Tri-Party Kick-off Call

• A Tri-Party Kick-Off Call is conducted between RateGain, the Demand Partner, and the Hotel Supplier.

• Objectives of the call:

  • Review the Kick-Off Questionnaire to clarify tasks, ownership, and next steps.

  • Understand expected timelines from the demand partner for setup, development, testing, and certification.

  • Highlight exceptions (if any).

  • Create the Statement of Work (SOW) pre-Kick-off call.

  • Define and agree on integration quality metrics for the Pilot and Go-Live phases.

---

⚙️ Step 3: Configuration Setup

• Company profile creation

• IP whitelisting

• Generation of SGA (Source Code)

• VIP URL creation for:

  • Availability

  • Booking

• Portal self-registration (documentation provided separately)

• SFTP setup

• Nightly ODDCCN enablement

• Creation of NRCs (Negotiated Rate Codes)

• Portal access for PDS (Property Download Site)

---

💻 Step 4: API Development

• SOW sign-off by Demand Partner (prepared by RateGain)

• API walkthrough for:

  • ARI (Availability, Rates, Inventory)

  • Static Content (if applicable)

• RateGain to provide:

  • API documentation

  • Sample XMLs

  • Ongoing technical support

• A project plan is created and tracked by RateGain based on committed timelines.

• Regular weekly/bi-weekly sync-up calls for:

  • Status tracking

  • Query/blocker resolution

---

✅ Step 5: Certification

• Certification to be conducted in UAT or Production

• Quality Check:

  • Verify data consumption by the Demand Partner

  • Ensure the correct display of mandatory content on the Demand Partner’s platform

• Run a pilot with a limited number of properties

• Upon successful results → Go Live

---

🚀 Step 6: Roll Out

• Pilot launch with a limited set of properties

• Execute a scheduled rollout plan for upcoming batches

• Complete final rollout for all properties under contract

---