Onboarding process

Welcome to Smart Distribution! This guide will help you integrate smoothly with our platform, whether you're a Hotel Supplier or a Travel Seller. Follow the steps below for a successful onboarding experience.

1. Initial Setup (Travel Sellers)

We'll help you get started with basic setup and system access.

Step	What We Do	What You Need to Do
Create your profile	We’ll create a profile in our system	Provide your business details
Assign SGA Code	A unique identifier is created for your integration	-
Set up connection endpoint	We’ll provide a secure endpoint (VIP URL)	Ensure it’s whitelisted and accessible from your system
Enable rate categories	We'll configure rate categories (NRCs) for your use case	Let us know what rate types you'd like to enable

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2. Supplier Integration Setup

This section is for Hotel Suppliers to help map your data with our platform.

Step	Details	What We Need From You
Set up supplier profile	Define price type (net/sell), pay mode, taxes, commission	Share your pricing model and policies
Cancellation policies	We map your logic into our format	Provide cancellation formula or rules
Tax structure	We support detailed tax breakups	Share tax structure in API or file
Child policy	Some systems require pricing based on child age	Let us know age rules and pricing logic
Room code mapping	Map your internal room codes with ours	Optional – if you're not using our content

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3. Property & Rate Configuration

Whether you're a supplier or seller, this step enables specific properties and rate plans.

Step	What Happens	Your Role
Enable properties	Add or activate properties to be distributed	Let us know which properties to onboard
Rate plan setup	Rate plans linked to your properties	Confirm pricing models and availability
ID Mapping	Ensures consistency between your system and ours	Share property IDs if different from ours

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4. Content Management

Your hotel content helps drive better bookings. Here's how to sync it with us.

Step	What We Support	What You Need to Do
Content sharing	Via API, XML, or CSV	Choose a preferred method
Image support	Integration with Leonardo and other providers	Let us know your image source
Multilingual support	Yes, for select languages	Share supported languages and translations

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5. API & Testing

Once the setup is ready, we’ll test everything together.

For Suppliers

Step	Description
API readiness check	Confirm all API endpoints are functional
UAT testing	Validate bookings, pricing, taxes, policies
Certification	Mandatory before going live

For Travel Sellers

Step	Description
API test scenarios	Simulate real booking and cancellation flows
End-to-end testing	Validate content, availability, booking
Certification	Final go-live approval

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6. Performance Monitoring

We monitor API performance and key metrics in real-time.

What’s Included	Purpose
Booking & error metrics	Ensure high success rates
Dashboard access	View property-level performance

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7. Billing & Settlement

Our Finance team will coordinate this with your billing contact.

Step	What Happens
Setup billing profile	Based on your commercial agreement
Settlement frequency	Weekly, bi-weekly, or monthly cycles

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📈 8. Analytics Dashboard Access

We offer a dedicated analytics view to track performance.

Step	Access Type	Who Gets It
Supplier dashboard	Property-level performance, conversion	Hotel suppliers
Travel seller dashboard	Booking trends, search data	OTA/Travel sellers

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