# Onboarding process Welcome to Smart Distribution! This guide will help you integrate smoothly with our platform, whether you're a **Hotel Supplier** or a **Travel Seller**. Follow the steps below for a successful onboarding experience. ### 1. Initial Setup (Travel Sellers) We'll help you get started with basic setup and system access. | **Step** | **What We Do** | **What You Need to Do** | | -------------------------- | -------------------------------------------------------- | ------------------------------------------------------- | | Create your profile | We’ll create a profile in our system | Provide your business details | | Assign SGA Code | A unique identifier is created for your integration | - | | Set up connection endpoint | We’ll provide a secure endpoint (VIP URL) | Ensure it’s whitelisted and accessible from your system | | Enable rate categories | We'll configure rate categories (NRCs) for your use case | Let us know what rate types you'd like to enable | *** ### 2. Supplier Integration Setup This section is for **Hotel Suppliers** to help map your data with our platform. | **Step** | **Details** | **What We Need From You** | | ----------------------- | --------------------------------------------------------- | ------------------------------------------ | | Set up supplier profile | Define price type (net/sell), pay mode, taxes, commission | Share your pricing model and policies | | Cancellation policies | We map your logic into our format | Provide cancellation formula or rules | | Tax structure | We support detailed tax breakups | Share tax structure in API or file | | Child policy | Some systems require pricing based on child age | Let us know age rules and pricing logic | | Room code mapping | Map your internal room codes with ours | Optional – if you're not using our content | *** ### 3. Property & Rate Configuration Whether you're a supplier or seller, this step enables specific properties and rate plans. | **Step** | **What Happens** | **Your Role** | | ----------------- | ------------------------------------------------ | ----------------------------------------- | | Enable properties | Add or activate properties to be distributed | Let us know which properties to onboard | | Rate plan setup | Rate plans linked to your properties | Confirm pricing models and availability | | ID Mapping | Ensures consistency between your system and ours | Share property IDs if different from ours | *** ### 4. Content Management Your hotel content helps drive better bookings. Here's how to sync it with us. | **Step** | **What We Support** | **What You Need to Do** | | -------------------- | --------------------------------------------- | ------------------------------------------ | | Content sharing | Via API, XML, or CSV | Choose a preferred method | | Image support | Integration with Leonardo and other providers | Let us know your image source | | Multilingual support | Yes, for select languages | Share supported languages and translations | *** ### 5. API & Testing Once the setup is ready, we’ll test everything together. #### For Suppliers | **Step** | **Description** | | ------------------- | ------------------------------------------- | | API readiness check | Confirm all API endpoints are functional | | UAT testing | Validate bookings, pricing, taxes, policies | | Certification | Mandatory before going live | #### For Travel Sellers | **Step** | **Description** | | ------------------ | -------------------------------------------- | | API test scenarios | Simulate real booking and cancellation flows | | End-to-end testing | Validate content, availability, booking | | Certification | Final go-live approval | *** ### 6. Performance Monitoring We monitor API performance and key metrics in real-time. | **What’s Included** | **Purpose** | | ----------------------- | ------------------------------- | | Booking & error metrics | Ensure high success rates | | Dashboard access | View property-level performance | *** ### 7. Billing & Settlement Our Finance team will coordinate this with your billing contact. | **Step** | **What Happens** | | --------------------- | ------------------------------------ | | Setup billing profile | Based on your commercial agreement | | Settlement frequency | Weekly, bi-weekly, or monthly cycles | *** ### 📈 8. Analytics Dashboard Access We offer a dedicated analytics view to track performance. | **Step** | **Access Type** | **Who Gets It** | | ----------------------- | -------------------------------------- | ------------------ | | Supplier dashboard | Property-level performance, conversion | Hotel suppliers | | Travel seller dashboard | Booking trends, search data | OTA/Travel sellers | *** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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