Integration and Onboarding Flow

Get a clear view of the integration journey with our platform. This guide outlines the key steps, requirements, and milestones from initial setup to going live, ensuring a smooth and efficient onboarding experience.

Integration Process

Step	Owner	Goal	Output
1. Walk-In to RG API Central	Partner	Familiarize with integration requirements, documentation, and process.	Partner is equipped to begin development.
2. Discovery, NDA & Commercial Sign-Off	Joint Team (RateGain & Partner)	Align on integration objectives, partner capabilities, and business case. Finalize NDA and commercial terms.	Signed NDA, commercial agreement, alignment on scope of work (SOW), and target go-live date.
3. Development & Testing	Partner	Develop the integration based on the available specifications on API Central and perform internal QA.	Functional build ready for certification.
4. Certification Testing	Joint Team (via Certification Tool)	Validate the integration against technical and functional requirements. Resolve any gaps or issues.	Certified and approved integration.
5. Production Deployment	RateGain	Deploy the certified integration to the production environment.	Live integration ready for real-world use.
6. Pilot	RateGain	Soft launch with selected property to assess performance and stability.	Feedback gathered and any identified issues addressed.
7. Go Live	RateGain	Full-scale launch of the integration, supported by marketing or client enablement initiatives (if applicable).	Integration is fully live and operational across all intended users.

Onboarding Flow

Step	Owner	Goal	Output
1. Channel Extranet Setup	Hotel	Set up rooms and rates accurately on the OTA extranet.	Room and rate inventory ready for integration.
2. Share PRS Form	Hotel	Provide property-related setup info to RateGain team.	Completed PRS form submitted.
3. Property Shell Creation	RateGain	Create initial property setup in the system.	Property shell ready (including differential sheet if standalone).
4. Channel Switch Date & OTA Authorization	Hotel	Authorize RateGain as channel manager on OTAs for switch-over.	OTA connections aligned with switch-over plan.
5. Channel Connection & Activation	RateGain	Establish connectivity and activate OTA links.	OTAs connected and channel activated.
6. Share Channel Mapping Sheet	RateGain Implementation Team	Fill and return the UNO (CRS) room & rates corresponding to the OTA room & Rates along with occupancies.	Mapping sheet sent to hotel for completion. (Hotel PMS setup must be completed before this step.)
7. Hotel Mapping Input	Hotel	Fill and return mapping sheet with rate and room IDs.	Accurate data shared with RateGain.
8. Mapping Update	RateGain	Input hotel’s mapping data into system.	Mapping finalized.
9. ARI + RD Testing	Joint (Hotel + RateGain)	Verify availability, rates, and inventory updates and reservation delivery.	Successful sync confirmed.
10. Extranet Auditing	Hotel	Perform spot-checks to verify OTA data consistency.	Discrepancies, if any, flagged and resolved.
11. Sign-Off	Hotel	Confirm that the setup is complete and functioning.	Official go-live email sent to RateGain.