# Integration and Onboarding Flow Get a clear view of the integration journey with our platform. This guide outlines the key steps, requirements, and milestones from initial setup to going live, ensuring a smooth and efficient onboarding experience. **Integration Process** | Step | Owner | Goal | Output | | --------------------------------------- | ----------------------------------- | -------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------- | | 1. Walk-In to RG API Central | Partner | Familiarize with integration requirements, documentation, and process. | Partner is equipped to begin development. | | 2. Discovery, NDA & Commercial Sign-Off | Joint Team (RateGain & Partner) | Align on integration objectives, partner capabilities, and business case. Finalize NDA and commercial terms. | Signed NDA, commercial agreement, alignment on scope of work (SOW), and target go-live date. | | 3. Development & Testing | Partner | Develop the integration based on the available specifications on API Central and perform internal QA. | Functional build ready for certification. | | 4. Certification Testing | Joint Team (via Certification Tool) | Validate the integration against technical and functional requirements. Resolve any gaps or issues. | Certified and approved integration. | | 5. Production Deployment | RateGain | Deploy the certified integration to the production environment. | Live integration ready for real-world use. | | 6. Pilot | RateGain | Soft launch with selected property to assess performance and stability. | Feedback gathered and any identified issues addressed. | | 7. Go Live | RateGain | Full-scale launch of the integration, supported by marketing or client enablement initiatives (if applicable). | Integration is fully live and operational across all intended users. | **Onboarding Flow** | Step | Owner | Goal | Output | | ------------------------------------------ | ---------------------------- | -------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------- | | 1. Channel Extranet Setup | Hotel | Set up rooms and rates accurately on the OTA extranet. | Room and rate inventory ready for integration. | | 2. Share PRS Form | Hotel | Provide property-related setup info to RateGain team. | Completed PRS form submitted. | | 3. Property Shell Creation | RateGain | Create initial property setup in the system. | Property shell ready (including differential sheet if standalone). | | 4. Channel Switch Date & OTA Authorization | Hotel | Authorize RateGain as channel manager on OTAs for switch-over. | OTA connections aligned with switch-over plan. | | 5. Channel Connection & Activation | RateGain | Establish connectivity and activate OTA links. | OTAs connected and channel activated. | | 6. Share Channel Mapping Sheet | RateGain Implementation Team | Fill and return the UNO (CRS) room & rates corresponding to the OTA room & Rates along with occupancies. | Mapping sheet sent to hotel for completion. (Hotel PMS setup must be completed before this step.) | | 7. Hotel Mapping Input | Hotel | Fill and return mapping sheet with rate and room IDs. | Accurate data shared with RateGain. | | 8. Mapping Update | RateGain | Input hotel’s mapping data into system. | Mapping finalized. | | 9. ARI + RD Testing | Joint (Hotel + RateGain) | Verify availability, rates, and inventory updates and reservation delivery. | Successful sync confirmed. | | 10. Extranet Auditing | Hotel | Perform spot-checks to verify OTA data consistency. | Discrepancies, if any, flagged and resolved. | | 11. Sign-Off | Hotel | Confirm that the setup is complete and functioning. | Official go-live email sent to RateGain. | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://developer.rategain.com/our-products/channel-manager/integration-and-onboarding-flow.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.