Integration Process

This document outlines the end-to-end process for integrating a Demand Partner with RateGain and Hotel Suppliers. It includes all necessary steps, ownership, and milestones from commercial setup to full rollout.

🧾 Step 1: Commercial Arrangements

  • A commercial agreement must be signed between the Demand Partner & RateGain.

  • A separate commercial agreement is required between the Demand Partner & Hotel Supplier.

  • Approval from RateGain’s commercial team is mandatory before initiating integration.

📞 Step 2: Tri-Party Kick-off Call

  • A Tri-Party Kick-Off Call is conducted between RateGain, the Demand Partner, and the Hotel Supplier.

  • Objectives of the call:

    • Review the Kick-Off Questionnaire to clarify tasks, ownership, and next steps.

    • Understand expected timelines from the demand partner for setup, development, testing, and certification.

    • Highlight exceptions (if any).

    • Create the Statement of Work (SOW) pre-Kick-off call.

    • Define and agree on integration quality metrics for the Pilot and Go-Live phases.

⚙️ Step 3: Configuration Setup

  • Company profile creation

  • IP whitelisting

  • Generation of SGA (Source Code)

  • VIP URL creation for:

    • Availability

    • Booking

  • Portal self-registration (documentation provided separately)

  • SFTP setup

  • Nightly ODDCCN enablement

  • Creation of NRCs (Negotiated Rate Codes)

  • Portal access for PDS (Property Download Site)

💻 Step 4: API Development

  • SOW sign-off by Demand Partner (prepared by RateGain)

  • API walkthrough for:

    • ARI (Availability, Rates, Inventory)

    • Static Content (if applicable)

  • RateGain to provide:

    • API documentation

    • Sample XMLs

    • Ongoing technical support

  • A project plan is created and tracked by RateGain based on committed timelines.

  • Regular weekly/bi-weekly sync-up calls for:

    • Status tracking

    • Query/blocker resolution

✅ Step 5: Certification

  • Certification to be conducted in UAT or Production

  • Quality Check:

    • Verify data consumption by the Demand Partner

    • Ensure the correct display of mandatory content on the Demand Partner’s platform

  • Run a pilot with a limited number of properties

  • Upon successful results → Go Live

🚀 Step 6: Roll Out

  • Pilot launch with a limited set of properties

  • Execute a scheduled rollout plan for upcoming batches

  • Complete final rollout for all properties under contract

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