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Cancellation

This request is used to request the cancellation of a confirmed booking. All chains support this.

hashtag
Example cancel request:

<HotelML xmlns="
http://www.xpegs.com/v2001Q3/HotelML
">
<Head>
<Process DataPath="/HotelML/Form/CancelReservation" Function="TI_CancelReservationV1_1" Token="1259157162622"/>
<Route Destination="00" Source="XX"/>
</Head>
<Form>
<CancelReservation ConfirmationNumber="3365389728" InDate="2013-12-10" OutDate="2013-12-12" PropertyCode="XX;04988">
<Guest FirstName="RateGain" LastName="Test"/>
</CancelReservation>
</Form>
</HotelML>

hashtag
Example Cancel response:

<HotelML xmlns="
http://www.xpegs.com/v2001Q3/HotelML
">
<Head>
<Route Destination="XX" Source="00">
<Operation Action="Create" App="TIDispatcher" AppVer="1.12.40.2.8.1" DataPath="/HotelML" StartTime="2009- 11-25T13:52:42.718+00:00" Success="true" TotalProcessTime="512"/>
</Route>
</Head>
<Reservation CancellationNumber="1809822537" ConfirmationNumber="3365389728" HotelComments="RESERVATION CANCELED- XXWELCOMES FUTURE BUSINESS" InDate="2013-10" OutDate="2013-12-12" PropertyCode="HL;04988" Token="1259157162622">
<Guest FirstName="RateGain" LastName="Test"/>
</Reservation>
</HotelML>

  • A successful Cancel response will contain a CancellationNumber="1809822537".

  • In the case of a reservation for multiple rooms made through a single transaction (i.e., the confirmation number covers multiple rooms), the cancellation request cancels ALL rooms under that confirmation number, and the cancellation number applies to ALL rooms.

  • Where multiple rooms exist under a single confirmation number and the desire is to cancel one room only, the options are to use “Modify Reservation” or to cancel the original reservation and re-book the remaining rooms.

  • It is not possible to cancel a reservation booked through a distributor with a different SGA code.

  • When using the optional attribute Title in the booking request, this will need to be passed in the cancel request or the cancel will fail.

  • Demand Partners need to store the confirmation number, property id, the guest name, and stay dates internally as this is not retrievable through RateGain and is required to modify or cancel.

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